Job Title: E-Commerce Operations Coordinator

Location: Unit 10c, Beechburn Industrial Estate, Crook, DL15 8RA
Company: R.A. Dalton Ltd
Job Type: Full-Time, Permanent
Schedule: Monday to Friday
Work Location: In person

 

Benefits:

RA Dalton offers a competitive salary package along with additional benefits including:
• Private medical insurance
• Private dental insurance
• Company Pension Plan
• Bonus Scheme / Annual Profit Sharing Scheme
• Company Events
• Free parking / On-site parking
• Workwear provided
• Training and development
• Opportunities for professional growth

You will be part of a dynamic team that values collaboration, accuracy and a supportive working environment.

 

Company Overview:

RA Dalton Ltd is the national leader in off-mains drainage solutions. While proud of our heritage as a family-run business, we continue to grow and innovate across the UK. Our employees are at the heart of everything we do, and this role offers the chance to join a dedicated, professional and friendly office team within a business that values quality, reliability, and teamwork.

 

Job Description:

An exciting opportunity has arisen at R.A. Dalton for an E-Commerce Operations Coordinator to join our team.

In this role, you will be responsible for ensuring the smooth operation of our online sales channels, managing order processing, inventory coordination and delivering exceptional customer service to maintain and grow our e-commerce presence.

 

General Responsibilities:

  • Monitor and process online orders, ensuring timely and accurate fulfillment.
  • Coordinate with warehouse and logistics teams to manage stock levels and track shipping shipments.
  • Prepare and issue customer quotations accurately and in a time efficient manner.
  • Generate and process invoices for online orders and ensure proper documentation.
  • Track inventory levels and coordinate with purchasing teams to ensure stock availability.
  • Handle returns, exchanges and customer complaints in a professional and efficient manner.
  • Provide exceptional customer support via email, phone and live chat.
  • Manage customer inquiries, specify products appropriate for applications and provide accurate information about products, pricing and delivery.
  • Resolve customer issues and inquiries promptly, maintaining a high level of customer satisfaction.
  • Gather and analyse customer feedback to identify areas for improvement.
  • Regularly liaise with the marketing team to update website content, including banners, promotions and blog posts.
  • Monitor website performance, identifying and resolving technical issues.
  • Assist in implementing e-commerce strategies to improve user experience and drive sales.

The duties outlined above are not intended to be exhaustive and may change as the needs of the department alter in line with current agendas.

 

Requirements and Skills:

  • Previous experience in e-commerce operations or a similar role.
  • Excellent communication and customer service skills.
  • Strong organisational and multitasking abilities with attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proficiency in Microsoft Office Suite and familiarity with e-commerce platforms (e.g. Shopify, Wix)
  • Basic understanding of inventory management and order processing systems.
  • Problem-solving skills and ability to handle customer issues effectively.

 

How to Apply:

If you are an organised, detail-oriented professional with a passion for e-commerce operations and delivering exceptional customer experiences, this role is for you. You’ll thrive in a fast-paced environment where accuracy, communication, and problem-solving are key to ensuring smooth online order processing and customer satisfaction.

Please submit your CV and a cover letter outlining your relevant experience and why you believe you are the ideal candidate for the E-Commerce Operations Coordinator position.

Send your application to: recruitment@radalton.co.uk

Join us at RA Dalton Ltd and play a key role in supporting our reputation for quality, reliability, and excellent customer service.

 

RA Dalton is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: This job description is intended to convey information essential to understanding the scope of the E-Commerce Operations Coordinator position and is not intended to be an exhaustive list of responsibilities or duties. The company reserves the right to modify the job description as required.