RA Dalton Success Stories

RA Dalton Ltd are the Klargester number one accredited installer covering the whole of the UK.

Blasted Baffles to BioTec Brilliance

In the fresh spring months of 2018 the R A Dalton contracts managers were as busy as ever carrying out a number of site visits; amongst these was a property that were having major concerns about the structural integrity of the existing septic tank.

The customer first became aware of the issue when their regular emptying contractor had attended to desludge the tank and noticed there was a considerable amount of surface water entering the tank through a suspected crack in the surface wall.

When our contracts manager Alan Law attended in April the tank was soon condemned, there were two major issued outlined during his visit:

The Inner baffles had completely collapsed meaning the tank was no longer functioning as designed and there was potential for further environmental damage to be done as a result.
The property suffered from a high water table which did not suit the installation and was potentially another cause for the damage to the tank casing and baffles.

The existing tank was located in the lowest point of the garden and with the water table only being 300mm from the tank cover it was not recommended to replace the tank on a like for like basis as we anticipated the same issues would occur again.

Supporting the next stage of our growth

As RA Dalton continues to grow, we’re looking at how we can develop the way we work to support both our customers and the wider business.

With new opportunities emerging and our customer base continuing to develop, it is vital our internal processes and communication evolve alongside us. This means strengthening how different departments connect and ensuring that we continue to provide the consistent, quality, personable service our customers expect.

As part of this ongoing development, we are pleased to share that Gail Bould will be moving into a broader role within the company as Business Development Operations Manager.

Gail’s journey with RA Dalton

Gail joined us on 2nd March 2026 as an Installations Administrator, becoming part of the team responsible for supporting our installations activity.

While relatively new to RA Dalton, Gail brings more than 15 years of experience across a range of industries, including engineering and technical services, business performance and account management.

Just two months after joining, Gail took on the responsibility of managing the Kingspan account, across both installations and servicing, helping to strengthen the connection between two of our core service divisions.

An insight into Gail’s new role

At its heart, Gail’s new role is about supporting a more consistent and effective approach to new business, whilst continuing to support existing customers and business relationships.

She will be working across departments to help new opportunities progress smoothly, from the first enquiry through to onboarding and ongoing account management.

A key part of the role will be looking at how those different stages connect, helping strengthen processes and improve communication between departments to make the process as seamless as possible for both our customers and internal team members.

“I would like to express how proud I am to be given the opportunity, and I am looking forward to working closely with all departments in achieving our ambitions for growth across the organisation. Whilst ensuring the highest standards of customer engagement and satisfaction.”

Looking Ahead

As we look towards the future, it’s an exciting time for RA Dalton. Growth isn’t simply about bringing in new business; it is also about building on what we already do well and finding ways to work better together.

Congratulations on your new role Gail, we wish you every success as you take on this next chapter!