RA Dalton Success Stories

RA Dalton Ltd are the Klargester number one accredited installer covering the whole of the UK.

Dye Tests, watercourse discharges and the Bioficient 1.

Earlier this year in July we received an enquiry from a customer who was looking to have a sewage treatment plant installed to serve their home. They were located in a small village near Thirsk where none of the properties were connected to mains sewer and all of them had septic tanks or sewage treatment plants.

Unfortunately for this customer in particular certain shortcuts had been made during the initial build of the property and the waste was discharging into a field drain which had been installed to deal with the water from the highways and flowed straight to the nearby beck.

The customer carried out multiple tests themselves including dye tests to determine the discharge location. This was invaluable information for us to provide a quotation as the more detail that can be provided in the earlier the stages the more accurate we can be in our scope of works.

Dye tests and invaluable information.

Access was not the easiest on this site in particular as all the machinery was required to be tracked between two properties, this predicament meant there was a requirement for another machine on site located at the front of the property to load concrete into the dumper and to load a trailer to move spoil off site.

The system we proposed to install to the rear of the property was a Kingspan Klargester Bioficient 1 package sewage treatment plant, due to the site limitations and installation location the shallower construct of the Bioficient was best suited in comparison to the deeper install BioTec or BioDisc.

The low profile lid on the Bioficient also proved preferable for the customer as there was less visual effect on the garden.

The Kingspan Klargester Bioficient 1 Sewage treatment plant.

The Bioficient 1 was installed with the accompanying required inlet and outlet pipework, as the system held the BSEN 12566-3 certification the treated effluent was able to discharge directly the watercourse.

Following the installation of the Sewage treatment plant we always recommend that the manufacturer’s recommendations for a maintenance contract is complied with, for this system in particular annual servicing is the best way to keep the system running efficiently and to ensure that the EA requirements are adhered to.

Supporting the next stage of our growth

As RA Dalton continues to grow, we’re looking at how we can develop the way we work to support both our customers and the wider business.

With new opportunities emerging and our customer base continuing to develop, it is vital our internal processes and communication evolve alongside us. This means strengthening how different departments connect and ensuring that we continue to provide the consistent, quality, personable service our customers expect.

As part of this ongoing development, we are pleased to share that Gail Bould will be moving into a broader role within the company as Business Development Operations Manager.

Gail’s journey with RA Dalton

Gail joined us on 2nd March 2026 as an Installations Administrator, becoming part of the team responsible for supporting our installations activity.

While relatively new to RA Dalton, Gail brings more than 15 years of experience across a range of industries, including engineering and technical services, business performance and account management.

Just two months after joining, Gail took on the responsibility of managing the Kingspan account, across both installations and servicing, helping to strengthen the connection between two of our core service divisions.

An insight into Gail’s new role

At its heart, Gail’s new role is about supporting a more consistent and effective approach to new business, whilst continuing to support existing customers and business relationships.

She will be working across departments to help new opportunities progress smoothly, from the first enquiry through to onboarding and ongoing account management.

A key part of the role will be looking at how those different stages connect, helping strengthen processes and improve communication between departments to make the process as seamless as possible for both our customers and internal team members.

“I would like to express how proud I am to be given the opportunity, and I am looking forward to working closely with all departments in achieving our ambitions for growth across the organisation. Whilst ensuring the highest standards of customer engagement and satisfaction.”

Looking Ahead

As we look towards the future, it’s an exciting time for RA Dalton. Growth isn’t simply about bringing in new business; it is also about building on what we already do well and finding ways to work better together.

Congratulations on your new role Gail, we wish you every success as you take on this next chapter!