RA Dalton Success Stories

As a company that prides ourselves on providing the best possible customer service and when we receive a glowing review we can’t help but be proud!

In May 2019 our contracts manager Ian Murray attended a site in County Durham that were requiring their wastewater system to be upgraded. Situated in the picturesque hillside a new sewage treatment system was required to serve 2 no. Chalets, 22 no. Static caravan parks and a 2 bedroom cottage.

Using calculations of estimated flows and loads we recommended that a Kingspan Klargester BG BioDisc was installed. As the proposed discharge location was to the beck at the bottom of the bank there was a requirement for an EA permit.

With a requirement for an EA Permit we were confident that the BG BioDisc would be the best solution on site as the effluent quality is more than suitable for the majority of EA consent parameters.

The customer opted to complete the EA application themselves and in this instance the waiting game began. Approval was required before we could action any of the installation works, weather was also a deciding factor for this job, due to the rural location and the fact to access all deliveries needed to be made down a steep road – a nightmare in the snow if you had a large tank being delivered!

Therefore it was late January 2020 before the works commenced.

Following the completion of the works we were over joyed when we received not only a go ahead with servicing but also the below feedback:

“I am completely satisfied with the whole job – from the initial visit by Ian – through to the finished installation. The lads worked through some horrendous weather conditions, but carried on regardless. And they left the site really tidy at the end of the job.

My thanks to the whole team including the unseen members of staff in the office who always responded quickly to any queries.

I would certainly recommend R A Dalton to any business associates who may need a similar installation.”