RA Dalton Success Stories

RA Dalton Ltd are the Klargester number one accredited installer covering the whole of the UK.

Collaborative Wastewater Servicing With Universal Tankers: Multi-System Maintenance Across Single Site

In this recent project, our engineers partnered with Universal Tankers to carry out comprehensive servicing and emptying of three distinct sewage treatment systems located within the same site: a Kee DN4 BioDisc, a Conder sewage treatment system and an old Klargester BioDisc.

One Site, Three Systems – One Seamless Service

Each system required a tailored approach to maintain optimal performance and prevent future breakdowns, showcasing our ability to deliver comprehensive multi-system servicing in a single visit.

System 1: Kee DN4 BioDisc – Visitors Centre

Service Overview:

Our engineer arrived on site to meet Universal Tankers and begin the service of the Kee DN4 BioDisc. The primary balance tank had developed a significant crust, while the disc itself was relatively clean with healthy bacterial growth. The final humus tank appeared clean and functioning well.

Step-by-Step Breakdown:

Bearings inspected and grease cartridges replaced
U-clamps and buckets checked – all in good condition
Junction boxes and electrical connections verified – no issues found
Motor gearbox inspected – operating correctly
Sludge pump pulled, checked for blockages and tested – fully functional
Control panel and warning devices tested – all operating as expected
Tank fully emptied in collaboration with Universal Tankers

Outcome:
This service ensured the mechanical integrity and electrical reliability of the Kee DN4 BioDisc, supporting continued efficient wastewater treatment at the Visitors Centre.

System 2: Conder Sewage Treatment System – The Courtyard

The Conder system was operating within expected parameters, with correct water levels and active aeration in the treatment zones. The final settlement tank was clean and functioning well.

Step-by-Step Breakdown:

Sludge pump pulled, checked for blockages and tested – operating correctly
Diffusers and airlines inspected – all in good condition
Blowers serviced – filters replaced, connections checked, both units running smoothly
Junction box and panel connections verified – no faults detected
Tank fully emptied with support from Universal Tankers

Outcome:
This service reinforced the aeration efficiency and mechanical reliability of the Conder system, ensuring continued compliance and environmental performance.

System 3: Klargester BioDisc – The Village

Service Overview:

The old Klargester BioDisc was found to be in good working order, with correct water levels, a light crust in the primary tank and a clean disc and final settlement zone.

Step-by-Step Breakdown:

Bearings checked and grease cartridges replaced
Sprockets and chain inspected – all in good condition
Motor gearbox and electrical connections verified – no issues found
Sludge pumps pulled, tested and refitted – both operating correctly
Sludge timer and power supply breaker checked – functioning as expected
Tank left running as it should

Recommendation:
This system operates on a different emptying rota than the other two systems. We recommend continued monitoring and scheduled servicing to maintain performance.

Benefits Delivered:

✅ Restored mechanical integrity across all systems
✅ Improved operational efficiency and flow consistency
✅ Reduced risk of emergency callouts and component failure
✅ Extended lifespan of key mechanical and electrical parts
✅ Full compliance with wastewater treatment standards

Partnering for Performance

This project highlights RA Dalton’s ability to deliver multi-system servicing efficiently within a single site visit, thanks to our collaboration with Universal Tankers.

At RA Dalton, we remain committed to delivering high-quality wastewater solutions tailored to each site’s needs and by addressing the unique needs of each system, we ensured continued reliability, compliance and environmental protection across the entire site.

Supporting the next stage of our growth

As RA Dalton continues to grow, we’re looking at how we can develop the way we work to support both our customers and the wider business.

With new opportunities emerging and our customer base continuing to develop, it is vital our internal processes and communication evolve alongside us. This means strengthening how different departments connect and ensuring that we continue to provide the consistent, quality, personable service our customers expect.

As part of this ongoing development, we are pleased to share that Gail Bould will be moving into a broader role within the company as Business Development Operations Manager.

Gail’s journey with RA Dalton

Gail joined us on 2nd March 2026 as an Installations Administrator, becoming part of the team responsible for supporting our installations activity.

While relatively new to RA Dalton, Gail brings more than 15 years of experience across a range of industries, including engineering and technical services, business performance and account management.

Just two months after joining, Gail took on the responsibility of managing the Kingspan account, across both installations and servicing, helping to strengthen the connection between two of our core service divisions.

An insight into Gail’s new role

At its heart, Gail’s new role is about supporting a more consistent and effective approach to new business, whilst continuing to support existing customers and business relationships.

She will be working across departments to help new opportunities progress smoothly, from the first enquiry through to onboarding and ongoing account management.

A key part of the role will be looking at how those different stages connect, helping strengthen processes and improve communication between departments to make the process as seamless as possible for both our customers and internal team members.

“I would like to express how proud I am to be given the opportunity, and I am looking forward to working closely with all departments in achieving our ambitions for growth across the organisation. Whilst ensuring the highest standards of customer engagement and satisfaction.”

Looking Ahead

As we look towards the future, it’s an exciting time for RA Dalton. Growth isn’t simply about bringing in new business; it is also about building on what we already do well and finding ways to work better together.

Congratulations on your new role Gail, we wish you every success as you take on this next chapter!