Welcoming James Randall – RA Dalton’s New QHSE Officer

We’re excited to introduce James Randall, who has recently joined RA Dalton as our new QHSE Officer. James brings with him a strong background in engineering and a keen eye for systems improvement — qualities that align perfectly with RA Dalton’s ongoing commitment to quality, safety, and environmental excellence.

A Solid Foundation in Quality & Safety

James has spent the last nine years working within the engineering industry, focusing on enhancing processes and procedures to support Quality Management Systems. His qualifications reflect his dedication to professional growth, having completed:

BEng (Hons) Degree in Mechanical Engineering
NEBOSH General Certificate in Occupational Health & Safety
ISO 9001 Internal Auditor Certification

This blend of practical experience and academic achievement positions James to make a meaningful impact across RA Dalton’s operations.

A New Chapter at RA Dalton

When asked what attracted him to the role, James said:

“I was seeking a new challenge to grow and develop skills within Health, Safety & Environmental, which I can utilise alongside my Quality experience to help continuously improve the systems at RA Dalton in my role as a QHSE Officer.”

It’s this drive for continuous improvement — one of RA Dalton’s core values — that makes James such a great fit for the team.

Looking Ahead

James has quickly settled into his role and is already finding his feet:

“I am enjoying being part of a very friendly, hardworking, and supportive team.”

Looking ahead, he’s excited to continue developing both personally and professionally:

“I’m looking forward to learning and developing new skills, and learning more about RA Dalton and how I can support the business.”

We’re thrilled to have James on board and look forward to the expertise and enthusiasm he brings to the QHSE team.

Welcome to RA Dalton, James!

Supporting the next stage of our growth

As RA Dalton continues to grow, we’re looking at how we can develop the way we work to support both our customers and the wider business.

With new opportunities emerging and our customer base continuing to develop, it is vital our internal processes and communication evolve alongside us. This means strengthening how different departments connect and ensuring that we continue to provide the consistent, quality, personable service our customers expect.

As part of this ongoing development, we are pleased to share that Gail Bould will be moving into a broader role within the company as Business Development Operations Manager.

Gail’s journey with RA Dalton

Gail joined us on 2nd March 2026 as an Installations Administrator, becoming part of the team responsible for supporting our installations activity.

While relatively new to RA Dalton, Gail brings more than 15 years of experience across a range of industries, including engineering and technical services, business performance and account management.

Just two months after joining, Gail took on the responsibility of managing the Kingspan account, across both installations and servicing, helping to strengthen the connection between two of our core service divisions.

An insight into Gail’s new role

At its heart, Gail’s new role is about supporting a more consistent and effective approach to new business, whilst continuing to support existing customers and business relationships.

She will be working across departments to help new opportunities progress smoothly, from the first enquiry through to onboarding and ongoing account management.

A key part of the role will be looking at how those different stages connect, helping strengthen processes and improve communication between departments to make the process as seamless as possible for both our customers and internal team members.

“I would like to express how proud I am to be given the opportunity, and I am looking forward to working closely with all departments in achieving our ambitions for growth across the organisation. Whilst ensuring the highest standards of customer engagement and satisfaction.”

Looking Ahead

As we look towards the future, it’s an exciting time for RA Dalton. Growth isn’t simply about bringing in new business; it is also about building on what we already do well and finding ways to work better together.

Congratulations on your new role Gail, we wish you every success as you take on this next chapter!