RA Dalton Success Stories

RA Dalton Ltd are the Klargester number one accredited installer covering the whole of the UK.

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Yuletide is here once again!

Can you even believe it has been a whole year since our last Christmas blog, with the festivities fast approaching and soon our offices will be closed for the holidays (Closing from 12 PM on the 24th December and re-opening again at 8 AM on the 2nd January 2020).

We would like to remind everyone that although our offices are closed we do still have emergency contacts available if you have an urgent issues that needs addressing, if you call 01388 537030 our voicemail will list our emergency contacts.

However please if your issue is not urgent and can wait until the 2nd January please leave a message or send an email and we pick these up ASAP in the New Year. Below we have detailed a breakdown of a number of issues that you may experience with your sewage treatment plant and how to handle them.

In the first instance if your system appears to have no power to the unit this could potentially be an external fault with the supply itself, if there has been a localised power cut or the pump/ blower may have tripped the electrics. If this is the case we would recommend trying to reset the system and if the problem persists please don’t hesitate to give us a call.

If you are having issues with your drains backing up, we recommend that you check all the manholes leading up to the system to check that the issues isn’t due to a blockage on the lines rather than a fault with the system itself.

If your sewage treatment plant has a green control panel there are a number of fault codes that may come up and here is how to deal with these:

Fault Code Meaning Urgency Solution
F1 No Power to the unit. Some checks required.

If pumped: Urgent.

If not pumped: No panic, but will need to be seen to within a couple of days.

As above please check the supply and reset the system, if this is a pumped unit and the system will not reset an engineer will be required.
F2 Blower Failure. No panic, but will need to be seen to within a couple of days. The best thing to do is check to see if the blower is still operating, if it is not please report this to ourselves and we will aim to attend within a few days. If the blower appears to be working fine try resetting the control panel.
F3 High Level Alarm. Urgent. The best thing to do if your system is showing F3 is to lift the lid of your tank, if the levels are visibly high or evidence of backing up is present please report this to us urgently.* If the levels are not high then this may be a stuck float which can easily be released and is not classed as urgent.
F4 The fuse to the blower/ motor has failed. No panic, but will need to be seen to within a couple of days. Although not urgent we do recommend that this is reported as soon as you notice.
F5 The fuse to the discharge pump (where fitted) has failed. Urgent. This only applies to systems with pumped outlets, if the pump is not working an engineer visit will be required.
F6 The fuse to the chemical dosing pump has failed. Non-urgent. If you could please report this and this can be looked at during the next service.
F7 The fuse to the recirculation pump has failed. No panic, but will need to be seen to within a couple of days. If you could please report this and we will aim to have an engineer out to have a look.
The system has a fault which has now corrected itself. For your information.

Of course if any issues do arise please don’t hesitate to give us a call and we will get an engineer to you at the earliest availability.*Please note that all systems operate to a full working level and is only classed as high level if it is above this level (above the inlet pipe/ reaching the lid etc).

We of course wish you all a Merry Christmas and a Happy New Year and hope to hear from you in the 2020.

Durham Office

01388 537030

Burtreeford
Bishop Auckland
County Durham
DL13 1DB

Crook Office

01388 537030

Unit 10c,
Beechburn Industrial Estate,
Crook,
County Durham, DL15 8RA

Glasgow Office

01698 827628

21 Carron Place
Kelvin Industrial Estate
East Kilbride
G75 0YL

Chesterfield Office

01246 865412

Unit 2, Midway Business Centre
Bridge Street Industrial Estate
Clay Cross, Chesterfield
S45 9NU

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